Bookings

In order for Van Dan to provide accurate removals quotations we require full details of both collection and destination addresses such as the size of your property including the number of bedrooms that each property has, floors, out buildings, and garages, which floor it is on, whether or not the property is serviced by a working lift, approximately the distance that we can legally park (or otherwise at the customer's own risk) from your property's entrance, an inventory including the number and size of boxes, how many items need to be dismantled or reassembled at the relative addresses, and whether your belongings are going into storage. It is the customers responsibility to provide such details. Please advise the size of the room booked (in square feet). Adverse weather conditions may prevent us from fulfilling the agreed service by us on the agreed date and time. Note that in the case of such conditions, your property may not be accessible due to unpaved and non gritted roads, or locations on steep or hilly inclines. In these exceptional cases, our agreement will revert to a ‘best endeavours only’ basis. Of course, it will be our intention to minimize any delays wherever possible. Nevertheless, at no time can Van Dan be held responsible for any costs that you incur due to adverse weather conditions, which prevent us from undertaking your agreed service with us.

 

Payments

Prices are based on previously agreed hourly rates except in cases where a member of Van Dan staff has visited the property for a quotation appointment, or received a sufficient amount of information regarding the exact nature of the work to be carried out in exchange for a quote. Van Dan services have a minimum call out charge of two hours with any additional time charged in half-hour increments. 40% in to the next increment is categorised as being eligible for charge. Prices are estimated to the best of our ability and based on information provided by the customer. Van Dan removals charges commence when we first arrive at your collection address and finish when our team has unloaded your items at the final delivery address. There may be additional fuel and travel charges for jobs in excess of 30 minutes travel. An extra charge of £15 and £12.50 will be incurred if travelling through the London Congestion Charge and Ultra Low Emission Zone respectively. If there is a wait for keys or transfer of funds you will be charged for any waiting time at the hourly rate. In some circumstances we may (at the customer's request) dispose of unwanted furniture items. The charges for this service are dependent on the items to be disposed of and the relevant charges need to be paid in addition to our hourly rate.

Please ensure that any items destined for the tip have any loose dirt removed. For all work; payment is required (unless previously agreed) immediately on the completion of your job. Van Dan accepts payments by cash and all major credit and debit cards and by bank transfer. 

 

Cancellations

We may incur preparational costs in order to ensure we remain operating on time. To that end, the following will apply: International Moves – A minimum payment of 50% is required a minimum of 48 hours before the move date in order to book ferry/plane tickets. If a cancellation occurs within 48 hours of the scheduled job date, this initial minimum payment of 50% will be non recoverable. Residential / Corporate Moves – If a cancellation or date amendment is required within 48 hours of your scheduled move date and time, there is a cancellation fee equal to 1 hours work for the service that has been scheduled (e.g. Cancellation within 48 hours scheduled with 2 men in a Luton van would incur a cancellation fee of £55 and £40 for one man.) Any cancellation or date amendments must be made during business hours 0900-1700 and be acknowledged by a member of Van Dan staff.

 

Parking

For all collection and delivery addresses, the customer is responsible for parking arrangements. Please contact your local council for further advice on how to arrange for parking dispensations. Information regarding local parking restrictions and dispensations can be found here: https://www.brighton-hove.gov.uk/parking

The customer is liable to pay for any infringements our vehicles receive whilst carrying out the job if no arrangements have been made - the price of which will be added to your bill invoice. We require parking to be arranged for every day of operation as we may need to transport and deliver packaging materials.

 

Receipts

Prior to your job commencing, customers must advise in writing, the full and complete invoice addresses and must also include the email address of any named individuals. You may not withhold any part of the agreed price or actual job total unless otherwise agreed in writing from an authorized Van Dan representative. Job arrival times are estimated. We always do our best to be on time. Nevertheless, circumstances out of our control may cause delays. We will not accept responsibility for any customer losses due to unforeseen or unavoidable delays. Van Dan reserves the right to refuse, cease or stop the packing or moving process at any time if our staff are abused or threatened in any way. Customers may travel in the front of the vans with the team if there is adequate space. If customers have animals/pets that need to be transported in the van they must be secured in a dedicated carry case and held securely on the lap of the customer. Our teams reserve the right to refuse to take animals/pets in the van (even if previously agreed with the office) if it will obstruct the view or distract the concentration of the driver.

 

It will be your sole responsibility to:

1. Declare to us in writing the value of the goods being removed. If it is subsequently established that the value of the goods removed is greater than the actual value you declare, you agree that our liability will be reduced to reflect the proportion that your declared value bears to their actual value.

2. Obtain at your own expense, all documents, permits including parking or visitor permits or vouchers or relevant change for the parking meters, permissions, licenses, customs documents necessary for the removal to be completed. This includes reserving a suitable parking place/suspension bay within close proximity of the property for our vehicle/s.

3. Be present or represented during the collection and delivery of the removal - both loading and unloading. We are not responsible for any goods if the location or property or our vehicle is left unattended. Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

4. Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present. Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.

5. Empty, properly defrost, and clean refrigerators and deep freezers. We are not responsible for the contents. Provide us with full current contact details (including email address, mobile number and landline number) for correspondence during removal transit.

6. Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

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Unless agreed by us in writing, before the move, we will not:

1. Disconnect, reconnect, dismantle or reassemble any white goods and or electrical appliances, fixtures, fittings or equipment.

2. Take up or lay fitted floor coverings.

3. Move any items to / from a loft, unless properly lit, floored, ventilated and safe access is provided.

4. Remove and replace windows and / or doors in order to gain access.

 

If written approval is granted it will under the strict condition that it is done so solely at the owner's risk. Please note, that our teams are not authorized or qualified to carry out such work. We recommend that a suitably qualified tradesperson be employed by you to carry out these activities

 

‘Goods in Transit’

If no other agreement is made, Van Dan accepts no responsibility for damage or loss of property after the job is completed and the payment is received by the Driver and or via the Van Dan reception team. Van Dan operates Goods In Transit insurance coverage is up to a maximum of £20,000 - Please note replacement value only - subject to an Insurance excess charge of £250.00 per claim. This is payable by the customer before any claim can be considered. We will not consider any claim for insurance until the job has been paid in full and your insurance excess contribution has been paid and is considered ‘cleared funds’. In order for claims to be processed, Van Dan requires, before the actual job date, a signed, dated (by scanned email) copy of your inventory complete with itemized values. Please ensure high value items are reported. It is the customer's responsibility to arrange extra insurance if required.

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We do not cover the following:

1. Loss of damage to food and drink, furs, jewelry, watches, precious stones, deeds, bonds, bills of exchange, promissory notes, money or securities for money, stamps of all kinds, manuscripts and other documents.

2. Loss or damage caused by or arising from wear, tear, gradual deterioration, mildew, moths/vermin or any process of cleaning, repairing or restoring.

3. Mechanical and/or electrical derangement unless caused by external means.

4. Breakage of owner-packed goods unless caused by a major accident to the means of conveyance, loss or damage occurring in premises where the goods are stored, warehoused or temporarily housed in the course of transit.

 

In the event of loss of or damage to any article forming part of a pair or set, the indemnity granted hereunder shall be limited to the proportionate value that article bears to the total value of the pair or set and no additional depreciation shall be paid.